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  • Innovation:

    • Set industry standards in conversational design, redefining healthcare AI interaction.

  • Holistic Design:

    • Designed diverse RX bots for a unified user experience.

  • Adaptability and Multilingual Competence:

    • Proven ability to adapt in multilingual contexts, ensuring inclusivity.

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  • Innovation:

    • Revolutionized CTI Contact Center for over 28,000 employees, 6,000 physicians, 11 hospitals, and 90 clinics.

  • Holistic Design:

    • Crafted a comprehensive CTI solution for diverse needs across a vast healthcare network.

  • Adaptability and Scalability:

    • Designed for scalability, ensuring seamless operations across dynamic healthcare ecosystem.

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  • Innovation:

    • Crafted bilingual IVR phone system—English, US Spanish, and Mexican Spanish—

  • Scale and Reach:

    • Serving 6,400 stores across the U.S., Mexico, Puerto Rico, Brazil, and the US Virgin Islands.

  • Seamless Communication:

    • Elevating communication seamlessly across diverse landscapes.

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  • Innovation:

    • Designed Virgin Money deposit system for investment accounts

  • Language Tailoring:

    • In British English, ensuring a bespoke financial user experience.

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  • Challenge:

    • Traditional IVR lacked a user-friendly interface for clients to manage "Special Messages," causing confusion, requiring additional training, and risking message errors.

  • Innovation Solution:

    • My design revolutionized usability, providing seamless message control without programmer intervention.

Design:

  • Innovation:

    • Crafted a Web Administrator Product for IVR systems, utilized by nearly 87,000 employees.

  • Scale and Expansion:

    • Licensing expanded to new companies, demonstrating the product's effectiveness and adaptability.

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Distinctive Perspective:

  • In Meta Bridge Builders, I brought an unusual Enterprise experience for my background.

  • Mentorship Impact:        Guided by a Facebook Reality Labs Conversation Designer, emphasizing my cross-disciplinary expertise.

  • Innovation Display:    Leveraging extensive legacy IVR and consulting experience, I designed an AR experience envisioning the future of Ray-Ban Stories, bridging old and new with cultural competency and IVR insights into AI design.

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